We Transport Autos

Process of receiving a quote?
What can I expect from these companies?
What is the difference between using a broker/carrier and locating your own transport carrier?
How do I know you are using legitimate brokers?
Is the consumers auto insurance primary or secondary?
Should a consumer pay more money for a lower insurance deductible?
What is the best size carrier to transport a vehicle on?
How long should an auto transport take?
Why does a truck (S.U.V) shipment cost more than a regular sedan?
What type of paperwork do I need to ship my vehicle?
How is a transport supposed to work?
What should a consumer do if their vehicle arrives with damage?
How does a pick up window work?
Beware of lower priced carriers.
Should I pay a deposit when I book my transport?
What can I do to help educate myself before selecting a broker?

Process of receiving a quote?

Enter all the required fields, the Transport Companies that we work with will be receiving all of your information and getting back to you within 3 hours with a quote (during business hours). Their systems are set up to take the data you've provided and respond as quickly as possible with a general price for your requested transport.

What can I expect from these companies?

Every transport company that we work with, runs their company on an individual basis with different ways of contacting customers. Some Auto Transport Companies will call customers who have requested a quote. Some will wait for the customer to call them after they have reviewed their quote.

We have hand-selected each of our Transport Companies very carefully and are very comfortable with their ability to give you the best possible service in the industry. Each broker/carrier has earned a reputation in the industry as a top broker/carrier, but you should still use due diligence to review each broker prior to booking your vehicle.

What is the difference between using a broker/carrier and locating your own transport carrier?

Due to the high volume of automobiles being transported, it is difficult for consumers to locate a transport carrier who is on the exact route they need for the transport of their vehicle. An auto transport broker/carrier has access to thousands of carriers nationwide. They will verify the carrier has the proper authority and insurance prior to your vehicle being picked up. A broker/carrier also maintains communication with the transport carrier during the transport of the vehicle, which allows the customer to relax during the process.

How do I know you are using legitimate brokers?

We Transport Autos selected each of the broker/carriers through personal relationships and referrals. The broker/carriers have been carefully evaluated on there reputation and integrity to assure your confidence. Every broker/carrier that we do business with remains in compliance with the Federal Motor Carrier Safety Administration and keep a good standing with the Better Business Bureau.

Feedback from you is our best insurance on keeping top quality brokers/carriers within our referral program. Please e-mail us with good and bad experiences that you have had at info@WeTransportAutos.com.

Is the consumers auto insurance primary or secondary?

There is no such thing as secondary and primary. Most carriers hold $700,000 to $1,000,000 combined single limit and $250,000 per incident. This insurance covers damage done to your vehicle once it has been picked up, and removed from the transport truck (in transit) - there is no other insurance. The auto transport carrier is the main and only coverage.

Exception: Automobile personal contents are not covered by any carrier insurance and in most cases if lost, stolen, or otherwise will not be covered. We strongly recommend that you do not transport personal belongings in you automobile.

Should a consumer pay more money for a lower insurance deductible?

Absolutely not! - Most carriers have deductibles between $200 and $2,000. Regardless of damage done to a vehicle you should never have to pay a deductible either way. If a carrier requests additional fee for deductible they are only attempting to get a higher price.

What is the best size carrier to transport a vehicle on? (3, 5, 6, 8, or 10 car carrier)

The actual truck/trailer size does not matter. Sometimes you will get faster service with the smaller carrier. However that is not always the case. This is a judgment call if you feel confident in your transporter selection then the size does not matter.

How long should an auto transport take?

Shipping time all depends on the transporter, weather, road conditions, etc. Listed below are some very basic ideas to help you along. Make sure however you contact your broker/carrier for their actual scheduled times.

East Coast to West Coast - approx. 7 to 14 days
Midwest to East Coast - approx. 5 to 8 days
South to the North - approx. 5 to 8 days

All shipping times are estimated and do not base your transport on these examples without first contacting your broker/carrier for assistance.

Why does a truck (S.U.V) shipment cost more than a regular sedan?

Shipments are based on weight that a truck can legally carry. This is why there is a small price difference between $50.00 and $200.00 for a regular truck or SUV.

What type of paperwork do I need to ship my vehicle? Insurance, Title, Registration, etc.

All that is required for your shipment is a signature and walk around with the driver at pick up. This will also be done at delivery. This walk around will allow you and the driver to verify if any damage exists at pick up and delivery.

The only time that you will need to give the driver any Insurance, Title, Registration, etc. is when your vehicle is being shipped out of the country or Hawaii, Puerto Rico, or US Territory.

How is a transport supposed to work?

You should receive a call from the transport carrier anywhere from 10 to 48 hours in advance of your pick up date. The driver will arrive, review the vehicle with you and load it on the truck. The reverse happens at time of delivery. If your vehicle has been lowered or has a high clearance, it is your responsibility to notify the broker/carrier and the transport carrier prior to arrival of the transport carrier. If they are not notified the transport carrier may refuse to take your vehicle or will want a liability waiver from you to hold them harmless if there is any damage.

What should a consumer do if their vehicle arrives with damage?

The first thing you should do is make sure the driver understands that the damage is new and was not on the original bill of lading. The damage should clearly be marked and noted, then signed for by the driver. Upon completion of delivery a call should placed to your broker/carrier to inform them of the damage. In most cases the carrier will ask for an estimate and send you payment in a couple weeks. If the carrier is not responsive and unwilling to work with you to resolve the issue make sure you contact their insurance company and make a claim. Be sure however you have all the documentation to back up your claim. False claims can result in legal action by the broker/carrier or transport carrier or both.

How does a pick up date-window work?

When a transport carrier or broker/carrier mentions pick up window they are referring to the time surrounding your pick up date. For instance, some shippers may have a 14 day window; that way they can up pick your vehicle between 7 days before and after your pick up date.

Beware of lower-priced carriers.

They will not specify their pick up dates. You may receive an outstanding price on pickup or delivery. You may not see your vehicle for 4 or 5 weeks. It is very important to make sure the transporter you use can get your vehicle within a reasonable time frame.

Should I pay a deposit when I book my transport?

You should be willing to give a credit card number at time of booking. You need to make sure that it not being charged until your vehicle is dispatched. If you choose to pay by other means the broker/carrier may negotiate those funds to secure there payment as it takes longer to process.

What can I do to help educate myself before selecting a broker?

At We Transport Autos, we strongly suggest that you interview brokers and carriers. This helps you better choose the broker and carrier to fit your needs. Every broker should have an MC# displayed somewhere on their website. You can search by their MC# at SaferSys.org to review their record.

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